Frequently Asked Questions
Get in touch with our team for quick, professional support. Whether you need guidance on filing, pricing, or multilingual assistance, we’re just a message away.
What is ZTax App?
ZTax App is a multilingual online tax filing platform that allows individuals and eligible business owners to prepare and electronically file Federal and State tax returns quickly, securely, and affordably.
Who can use ZTax App?
ZTax App is designed for:
- W-2 Employees
- 1099 Contractors
- Freelancers
- Self-Employed Individuals
- Gig Workers
- Single-Member LLC Owners
- Schedule C Businesses
- Families Claiming Dependents
- First-Time Filers
Is ZTax App available in multiple languages?
Yes
Is ZTax App available
nationwide?
Yes
ZTax App supports:
- Arabic
- English
- Spanish
Additional languages may be added in the future.
Can I file both Federal and State returns?
Yes.
Federal and State filing are included in your tax filing package.
Pricing
How much does Self-Service filing cost?
Self-Service Tax Filing:
$49.99
Includes:
- Electronic Filing
- One State Return
- Federal Return
- Secure Document Upload
- Refund Tracking
How much does Live Tax Preparation cost?
Live Tax Preparation:
$150
A qualified tax professional prepares and files your return for you.
Are there any hidden fees?
No.
Is State filing included?
Yes.
One State return is included with your filing package.
What if I need to file in multiple states?
Additional state filing options may be available for taxpayers with multi-state filing requirements.
What if I need to file in multiple states?
Additional state filing options may be available for taxpayers with multi-state filing requirements.
Frequently Asked Questions related to Tax Filing
What tax situations are supported?
ZTax App supports many common tax situations including:
- W-2 Income
- 1099 Income
- Self-Employment Income
- Schedule C Businesses
- Single-Member LLCs
- Dependents
- Child Tax Credit
- Earned Income Credit
- Education Credits
- Marketplace Insurance Reporting
- Investment Income
- Retirement Income
Can I file if I have multiple W-2s?
Yes.
The platform supports multiple employers and multiple W-2 forms.
Can I file if I receive 1099 income?
Yes.
Independent contractors and freelancers can report 1099 income through the platform.
Can I file if I am self-employed?
Absolutely.
Self-employed individuals can report business income and expenses using Schedule C.
Can I file my LLC taxes?
Yes.
Single-Member LLCs that report business activity on Schedule C can file through ZTax App.
Can I deduct business expenses?
Yes.
Eligible business expenses can be reported and deducted according to IRS guidelines.
Can I claim my home office?
If you qualify under IRS rules, the platform will guide you through available home office deductions.
Can I claim vehicle mileage?
Yes.
Eligible business mileage may be reported if you qualify under IRS requirements.
Can I claim my children?
Yes.
The system will help determine dependent eligibility and available tax credits.
Can I claim education credits?
Yes.
ZTax App helps identify available education-related tax benefits and credits.
Can I file jointly with my spouse?
Yes.
The platform supports Married Filing Jointly and other filing statuses.
Can I amend a return later?
Yes.
Amendment services are available for eligible returns.
Frequently Asked Questions related to Live Tax
What is Live Tax Preparation?
Live Tax Preparation allows a qualified tax professional to prepare and file your return on your behalf.
How much does Live Tax Preparation cost?
$150 per return.
How does Live Tax Preparation work?
- 1. Upload your tax documents.
- 2. Complete a short questionnaire.
- 3. A tax professional reviews your information.
- 4. Your return is prepared and filed electronically.
Why would I choose Live Tax Preparation?
- Busy professionals
- Self-employed individuals
- LLC owners
- Taxpayers with questions
- Anyone who prefers professional assistance
Can I ask questions during the process?
Yes.
Our team is available to answer questions and assist you throughout the filing process.
Frequently Asked Questions related to Security & Privacy
Is my information secure?
Yes.
We use industry-standard security measures to help protect your personal and financial information.
Will my information be shared?
No.
Your information is only used for tax preparation and filing purposes and is handled according to our privacy policy.
How do I know my return was filed?
You will receive confirmation once your return has been successfully transmitted.
Do you store my tax documents?
Documents are stored securely to support your filing experience and future access according to applicable retention policies.
Frequently Asked Questions related to Refund
How can I track my refund?
After filing, you can track your refund directly through the IRS and applicable state tax authority.
How long does it take to receive my refund?
Refund timing depends on the IRS and state agencies.
Electronic filing and direct deposit generally provide the fastest processing times.
Can I choose direct deposit?
Yes.
Direct deposit is available and is typically the fastest way to receive a refund.
“From day one, Finovate treated our company like a long-term partner. Their approach to financing was practical and insightful. I feel more confident in our financial strategy now.”
Frequently Asked Questions related to Support
What if I need help while filing?
Our support team is available to assist you throughout the filing process.
Can I speak with a real person?
Yes.
Customers may contact support and, if desired, upgrade to Live Tax Preparation for professional assistance.
How do I contact support?
Support options are available through the platform, including email and online assistance.
Why Choose ZTax App?
- Federal and State filing included
- English, Spanish, and Arabic support
- Affordable pricing
- Mobile-friendly experience
- Secure document upload
- Self-Service and Live Tax Preparation options
- Support for Self-Employed Individuals and LLC Owners
- Professional guidance when needed
What makes ZTax App different?
ZTax App combines multilingual accessibility, affordable pricing, modern technology, professional support options, and an easy-to-use experience designed specifically for today’s taxpayers.
Whether you are a W-2 employee, freelancer, contractor, self-employed professional, or Single-Member LLC owner, ZTax App gives you the flexibility to file on your own or work directly with a tax professional.
“From day one, Finovate treated our company like a long-term partner. Their approach to financing was practical and insightful. I feel more confident in our financial strategy now.”
Simplify Your Taxes, Securely and Affordably
At ZTax App, we help you build confidence and peace of mind in your financial journey. Whether you’re a W‑2 employee, freelancer, contractor, or LLC owner, our platform makes filing Federal and State returns simple, accessible, and stress‑free.
We help you achieve your vision and cultivate confidence and peace of mind across your financial journey.
